Delivery & Returns
A considered experience, from the moment your order is placed to the day it arrives.
Your Order
Every Maison Alvora order is prepared with care and attention to detail.
Once your purchase is complete, an order confirmation will be sent to the email address provided at checkout.
Orders are generally prepared within 2–3 business days, excluding weekends and public holidays.
Once dispatched, you will receive a shipping confirmation with tracking information where available.
For assistance with your order, please contact our team and include your order number.
Contact Client ServicesDelivery Information
We take care to ensure that your Maison Alvora pieces are prepared and dispatched thoughtfully.
Standard delivery: Approximately 5–10 business days following dispatch, depending on the destination.
Express delivery: Available at checkout where supported.
Shipping charges and available delivery methods are displayed at checkout.
International deliveries may be subject to customs procedures, import duties, or local taxes.
Delivery estimates may vary due to carrier operations or circumstances beyond our control.
Returns & Refunds
We want every Maison Alvora purchase to be a considered and confident choice.
Eligible items may be returned within 14 days of receipt, subject to our return conditions.
Returned pieces must be:
- Unworn, unwashed, and in their original condition.
- Accompanied by all original tags.
- Returned with their original packaging where reasonably possible.
Once a return is received and inspected, approved refunds are generally processed within 5–10 business days to the original payment method.
For return assistance, please contact our team before sending your item back.
Request Return AssistanceThe Art of Presentation
At Maison Alvora, presentation is an extension of our design philosophy.
Our signature ALVORA packaging reflects a commitment to simplicity, refinement, and thoughtful details.
From the garment to its presentation, each element is considered as part of the Maison Alvora experience.
Exchanges & Final Sale
We do not currently offer direct exchanges.
For a different size or color, eligible items may be returned for a refund, followed by a new purchase.
Final-sale items and certain discounted or promotional purchases may not be eligible for discretionary returns, as disclosed at purchase.
Your mandatory consumer rights remain unaffected.
Client Assistance
Our team is available to assist with order inquiries, delivery information, returns, and general questions.
Please include your order number when contacting us about an existing purchase.
alvora@maisonalvora.comPersonal Assistance
For questions about your order or your Maison Alvora experience, our team is here to help.
Contact Maison Alvora