FAQ

When will my order ship? +

Orders are generally processed within 2–3 business days. Standard delivery is estimated at 5–10 business days.

Once dispatched, you will receive a shipping confirmation with tracking information.

Where do you ship? +

Available shipping destinations and delivery options are displayed during checkout.

For assistance with a particular destination, please contact our Client Advisors.

Can I change or cancel my order? +

Please contact our Client Advisors as soon as possible if you need to request a change or cancellation.

Requests are subject to your order's processing status and cannot always be accommodated.

How do I choose the right size? +

We recommend consulting the size guide and measurements provided on each product page.

For personalized sizing assistance, our Client Advisors will be pleased to help.

What sizes does Maison Alvora offer? +

Our collection is designed for women and offers sizes S, M, L and XL.

Please consult individual product measurements for the best fit.

What is your return policy? +

Eligible items may be returned within 14 days of receiving your order.

Items must be unused, unwashed, in original condition, with tags attached and packaging intact.

Can I exchange an item? +

We do not currently offer direct exchanges.

To select a different size or colour, please return your eligible item for a refund and place a new order.

How can I contact you? +

Our Client Advisors are available Monday to Friday, 9:00 AM – 9:00 PM Eastern Time.

Do I need an account to order? +

You can generally complete your purchase without signing in, provided guest checkout is available.

You can also access your customer account using an email verification code to review your order history.

Still Have a Question?

Our Client Advisors are here to assist you with any additional enquiries.