Privacy policy
PRIVACY POLICY
Maison Alvora
Last updated: October 23, 2026
1. Introduction
Welcome to Maison Alvora.
Maison Alvora (“Maison Alvora,” “we,” “us,” or “our”) operates the website www.maisonalvora.com and its associated online store, content, features, products, and services (collectively, the “Services”).
Maison Alvora is committed to respecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our Website, browse our collections, make a purchase, create an account, subscribe to our communications, or otherwise interact with us.
Our online store is powered by Shopify, which provides the ecommerce infrastructure supporting our Services.
If there is any conflict between this Privacy Policy and our Terms & Conditions concerning the processing of personal information, this Privacy Policy will govern.
Please read this Privacy Policy carefully to understand our practices and your rights.
2. Personal Information We Collect
Depending on your interactions with Maison Alvora, we may collect or process the following categories of personal information:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Payment and Financial Information
Payment method information, transaction details, payment confirmations, and related billing information necessary to process purchases.
Payments are processed through Shopify and supported payment service providers. Payment information may be collected and processed directly by those providers.
Account Information
Account credentials, preferences, settings, order history, and information associated with your customer account.
Order and Shopping Information
Products viewed, items added to your shopping cart or wishlist, purchases, returns, exchanges, cancellations, and related transaction history.
Communications
Information you provide when contacting our customer service team, submitting inquiries, providing feedback, or communicating with Maison Alvora.
Device and Technical Information
Your IP address, browser type, device information, network information, identifiers, and related technical data.
Website Usage Information
Information concerning how you interact with our Website, including pages visited, products viewed, navigation activity, and interactions with our Services.
We collect and process personal information only as permitted or required by applicable law.
3. How We Collect Personal Information
We may collect personal information through the following sources:
Directly from You
When you place an order, create an account, subscribe to our newsletter, contact customer service, or otherwise provide information.
Automatically Through Our Website
Through cookies, pixels, and similar technologies that collect information about your device and interactions with our Services.
Service Providers
From Shopify, payment processors, shipping providers, and other service providers assisting with our business operations.
Business Partners and Third Parties
From marketing partners, analytics providers, and other authorized third parties, where permitted by applicable law.
4. How We Use Your Personal Information
Maison Alvora may use personal information for the following purposes:
Order Processing and Fulfillment
To process payments, confirm purchases, prepare and dispatch orders, arrange delivery, and manage returns, exchanges, and refunds.
Customer Accounts
To create, maintain, and manage customer accounts, remember preferences, and provide account-related services.
Customer Experience
To operate, maintain, personalize, and improve our Website, including presenting relevant products and improving the shopping experience.
Customer Service
To respond to inquiries, provide assistance, resolve concerns, and communicate important information relating to your orders or account.
Marketing and Communications
To send newsletters, collection announcements, product launches, promotional communications, and other Maison Alvora updates where permitted by law.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
Advertising and Analytics
To understand Website performance, evaluate marketing effectiveness, and provide relevant advertising, including advertising informed by browsing or shopping activity, where permitted by law.
Security and Fraud Prevention
To protect our customers, detect fraudulent transactions, investigate suspicious activity, and maintain the security of our Services.
Legal and Regulatory Compliance
To comply with applicable laws, respond to lawful requests, maintain required records, and protect our legal rights.
5. Cookies and Similar Technologies
Maison Alvora and its service providers may use cookies, pixels, and similar technologies to support Website functionality and understand how visitors interact with our Services.
These technologies may be used to:
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Maintain shopping cart and checkout functionality.
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Remember customer preferences.
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Support account security.
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Analyze Website traffic and performance.
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Improve Website functionality and user experience.
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Support advertising and measure marketing effectiveness.
Depending on your location, you may be able to manage certain cookies and tracking preferences through our Website's privacy controls or your browser settings.
Some cookies are necessary for the Website to function properly.
For additional information about Shopify's use of cookies and personal information, please review Shopify's applicable privacy documentation.
6. How We Share Personal Information
Maison Alvora may disclose personal information to third parties where necessary for legitimate business purposes, subject to applicable law.
These parties may include:
Shopify
Our ecommerce platform provider, which supports our online store, checkout, customer accounts, and related services.
Payment Providers
Financial institutions and payment processors that securely facilitate transactions.
Shipping and Fulfillment Partners
Delivery companies and service providers responsible for preparing, transporting, and delivering customer orders.
Technology and Service Providers
Providers assisting with Website hosting, security, analytics, customer support, data storage, and other business functions.
Marketing and Advertising Partners
Partners that help deliver marketing communications, measure advertising performance, or provide personalized advertising where permitted.
Legal and Regulatory Authorities
Where disclosure is required by law, legal proceedings, valid government requests, or to protect legitimate legal interests.
Business Transactions
Where necessary in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.
We may also share information when you request, direct, or consent to a particular disclosure.
7. Shopify and Third-Party Data Processing
Maison Alvora uses Shopify to provide and operate its ecommerce Services.
Shopify collects and processes certain personal information relating to customer interactions, transactions, devices, and Website usage.
Information may be processed by Shopify and its authorized partners in countries other than your country of residence.
Shopify may also use certain information across participating Shopify-powered stores to provide security, analytics, personalized advertising, and other enhanced services.
For some of these activities, Shopify may act as an independent controller or otherwise have separate responsibilities under applicable privacy laws.
You can learn more about Shopify's practices through its official privacy resources:
Shopify Consumer Privacy Policy
8. Personalized Advertising and Privacy Choices
Depending on your location and applicable law, Maison Alvora and its advertising partners may use personal information to provide personalized advertising based on your interactions with our Website and other online services.
Certain disclosures of information for advertising purposes may be considered a “sale,” “sharing,” or use for “targeted advertising” under applicable privacy laws.
Where applicable, you may have the right to opt out of these activities.
You can exercise available opt-out rights through our Website's privacy controls:
Where required by applicable law, we recognize applicable Global Privacy Control signals as requests to opt out of certain advertising-related data processing.
The effect of these signals may depend on your jurisdiction and whether the request can be associated with your browser, device, or customer account.
Other browser-based “Do Not Track” signals may not be recognized unless required by applicable law.
9. Marketing Communications
Maison Alvora may send communications concerning new collections, product launches, brand announcements, and other updates.
Marketing communications will be sent in accordance with applicable consent and privacy requirements.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages concerning orders, accounts, or other legitimate business matters.
10. Data Security
Maison Alvora takes reasonable measures, together with its service providers, to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include technical, administrative, and organizational safeguards appropriate to the information processed.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
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Providing our Services.
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Processing and maintaining order records.
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Managing customer accounts.
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Meeting legal, tax, and accounting obligations.
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Resolving disputes.
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Preventing fraud.
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Enforcing applicable agreements.
Retention periods depend on the nature of the information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
12. Your Privacy Rights
Depending on your place of residence and applicable law, you may have some or all of the following rights:
Right of Access
You may request access to personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Deletion
You may request deletion of certain personal information, subject to applicable legal exceptions.
Right to Data Portability
You may request a copy of certain personal information in a portable format where applicable.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent, subject to applicable law.
Right to Object or Opt Out
You may have the right to object to certain processing activities or opt out of the sale or sharing of personal information for targeted advertising.
Right to Appeal
Where applicable, you may appeal a decision concerning a privacy rights request.
You may exercise applicable rights by contacting Maison Alvora using the details provided below or through available Website privacy controls.
We may request information reasonably necessary to verify your identity before processing certain requests.
Where permitted by law, an authorized representative may submit a request on your behalf.
We will respond within the timeframes required by applicable law.
We will not unlawfully discriminate against customers for exercising their privacy rights.
13. Children's Privacy
Maison Alvora's Services are not intended for children.
We do not knowingly collect personal information from children under the applicable age threshold without any consent required by law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
As of the effective date of this policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.
14. International Data Transfers
Maison Alvora operates an online store supported by Shopify and other service providers.
As a result, personal information may be transferred, stored, or processed in countries outside your country of residence.
Where applicable law requires specific safeguards for international transfers, we will rely on appropriate legal mechanisms.
For transfers subject to European Economic Area or United Kingdom data protection requirements, these may include applicable adequacy decisions, Standard Contractual Clauses, or other legally recognized safeguards.
15. Third-Party Websites
Our Website may contain links to third-party websites, social media platforms, or external services.
These websites operate independently and may maintain their own privacy practices.
Maison Alvora is not responsible for the privacy or security practices of websites outside our control.
We encourage you to review their privacy policies before sharing personal information.
16. Privacy Complaints
If you have concerns about how Maison Alvora collects, uses, or processes personal information, please contact us using the details provided below.
We will review and respond to privacy concerns in accordance with applicable law.
Depending on your jurisdiction, you may also have the right to submit a complaint to an appropriate privacy or data protection authority.
17. Changes to This Privacy Policy
Maison Alvora may update this Privacy Policy periodically to reflect changes in our business operations, technologies, privacy practices, or applicable legal requirements.
The latest version will be published on our Website with an updated revision date.
Where required by applicable law, we will provide notice of material changes.
18. Contact Information
For questions concerning this Privacy Policy, your personal information, or your privacy rights, please contact:
Maison Alvora
Website: https://maisonalvora.com
Email: alvora@maisonalvora.com
Additional business contact details are available through our Contact Information policy.
You may also consult Shopify's Privacy Portal for requests relating to personal information processed independently by Shopify:
https://privacy.shopify.com/en
© 2026 Maison Alvora. All rights reserved.