TERMS & CONDITIONS

Maison Alvora

Last updated: October 23, 2026

Overview

Welcome to Maison Alvora.

Throughout these Terms & Conditions, the terms “Maison Alvora,” “we,” “us,” and “our” refer to the business operating the Maison Alvora online store.

Maison Alvora offers a curated selection of clothing and related products through our website, www.maisonalvora.com (the “Website”). Our Website, together with its content, features, products, and related services, is referred to collectively as the “Services.”

Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our products and Services.

These Terms & Conditions (“Terms”) govern your access to and use of our Website and Services, including purchases made through our online store.

By accessing, browsing, or purchasing from Maison Alvora, you agree to these Terms and acknowledge our Privacy Policy.

If you do not agree with these Terms, please discontinue use of our Services.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.

1. Access and Account

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have the necessary consent of a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account, placing an order, or communicating with Maison Alvora.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

Maison Alvora reserves the right to suspend or restrict accounts that violate these Terms, subject to applicable law.

2. Our Products

Maison Alvora is committed to presenting its collections with care, accuracy, and attention to detail.

We make reasonable efforts to accurately represent product colors, materials, dimensions, silhouettes, and other characteristics.

However, slight variations may occur due to screen settings, lighting, photography, manufacturing processes, and the natural characteristics of certain fabrics.

Product measurements are provided as guidance. Customers are encouraged to review the relevant size guide before purchasing.

We reserve the right to update product descriptions, specifications, availability, and collections without prior notice.

We may discontinue products or limit purchase quantities where reasonably necessary.

Nothing in this section limits your statutory rights if a product is defective, misdescribed, or otherwise fails to meet applicable legal requirements.

3. Orders and Acceptance

Placing an order through Maison Alvora constitutes an offer to purchase the selected products.

An automated order acknowledgment confirms that we have received your order but does not necessarily constitute final acceptance.

An order is accepted when we confirm its acceptance or dispatch the purchased products, whichever occurs first, unless otherwise expressly stated.

Maison Alvora reserves the right to decline or cancel orders where permitted by applicable law, including in cases involving suspected fraud, payment authorization failures, inventory errors, or materially incorrect product information.

If an order is canceled after payment has been collected, the applicable amount will be refunded in accordance with applicable law.

Customers are responsible for reviewing their order details, including sizes, quantities, delivery information, and contact details, before completing checkout.

Requests to modify or cancel orders should be submitted as soon as possible. We cannot guarantee changes once processing has begun.

Any cancellation rights provided by applicable law remain unaffected.

4. Prices and Payment

All prices displayed on our Website are presented in the currency indicated at checkout.

Prices may change without prior notice. However, changes will not affect orders that have already been accepted, except where permitted by applicable law.

Applicable taxes, shipping charges, and other fees will be displayed or disclosed during checkout as required by law.

For international orders, additional customs duties, import taxes, or processing charges may apply, depending on the destination and delivery arrangements.

Where such charges are the customer's responsibility, this will be communicated in accordance with applicable law.

Payments are processed through Shopify and supported third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Maison Alvora does not guarantee that every payment method will be available in every country or region.

5. Shipping and Delivery

Maison Alvora endeavors to prepare and dispatch orders within the processing timeframes communicated on our Website.

Delivery estimates are provided for guidance and may vary depending on the destination, shipping carrier, customs procedures, and circumstances outside our reasonable control.

Shipping availability, charges, estimated delivery periods, and applicable restrictions are described in our Shipping Policy or at checkout.

Customers are responsible for providing complete and accurate delivery information.

If an order is delayed, lost, or damaged during transit, customers should contact us so that we can investigate and assist in accordance with applicable law and our shipping arrangements.

Responsibility for loss or damage transfers in accordance with applicable consumer protection laws and the terms governing the sale.

Nothing in these Terms removes any mandatory delivery or refund rights available to consumers.

6. Intellectual Property

All original content associated with Maison Alvora, including its designs, branding, product photography, written materials, graphics, logos, and Website presentation, is owned by Maison Alvora or used with permission from the relevant rights holders.

Such materials may be protected by applicable copyright, trademark, design, and other intellectual property laws.

You may access and use our Website for lawful personal, non-commercial purposes.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected Maison Alvora content without prior written authorization, except where permitted by law.

The purchase of a Maison Alvora product does not transfer ownership of any associated intellectual property rights.

All third-party trademarks and intellectual property remain the property of their respective owners.

7. Optional Tools and Third-Party Services

Our Website may provide access to features or services operated by third parties, including payment providers, delivery services, and other ecommerce integrations.

These services may be subject to additional terms and privacy policies established by their respective providers.

Maison Alvora does not control the independent operations of third-party services.

To the extent permitted by law, we are not responsible for issues arising solely from third-party services outside our reasonable control.

8. Third-Party Links

Our Website may contain links to external websites, platforms, or resources.

These links are provided for convenience and do not necessarily constitute an endorsement.

Maison Alvora is not responsible for the content, privacy practices, or independent operations of external websites.

We encourage customers to review the applicable terms and policies before interacting with third-party services.

9. Relationship with Shopify

Maison Alvora uses Shopify to operate its online store.

Shopify provides the technical infrastructure supporting certain Website functions, checkout processes, and related services.

Purchases made through our Website are transactions between the customer and the business operating Maison Alvora, not Shopify, unless expressly indicated otherwise.

Shopify's responsibilities for its own services and data processing are governed by its applicable terms and policies.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded.

10. Privacy Policy

Your privacy is important to Maison Alvora.

Our Privacy Policy explains how personal information may be collected, used, disclosed, stored, and otherwise processed in connection with our Services.

Information may be processed by Shopify and authorized service providers to facilitate Website functionality, payments, order fulfillment, customer support, security, and other disclosed purposes.

Personal information may be processed in countries outside your place of residence, subject to applicable privacy laws.

For further information, please review our Privacy Policy available on our Website.

11. Customer Feedback

We welcome customer reviews, suggestions, comments, and other feedback relating to Maison Alvora.

By submitting feedback, you confirm that you have the right to share the material and that it does not violate the rights of others.

You grant Maison Alvora a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share submitted feedback for legitimate business purposes, including customer service, Website presentation, and marketing, subject to applicable law.

You retain ownership of your original feedback.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

Personal information included in feedback will be handled in accordance with our Privacy Policy.

12. Errors, Inaccuracies and Omissions

Occasionally, our Website may contain typographical errors, incorrect pricing, inaccurate product descriptions, or outdated availability information.

Maison Alvora reserves the right to correct such errors and update information.

Where an error affects an order, we will communicate with the customer and resolve the matter in accordance with applicable law.

If an order is canceled following payment, any required refund will be issued.

13. Prohibited Uses

Customers must use our Website lawfully and responsibly.

You agree not to:

• Use our Services for fraudulent, unlawful, or deceptive activities.

• Infringe the intellectual property or privacy rights of others.

• Transmit malicious software or interfere with Website security.

• Attempt unauthorized access to accounts, systems, or customer information.

• Impersonate another person or provide deliberately misleading information.

• Use automated systems to disrupt, overload, or compromise our Website.

• Collect personal information from other users without authorization.

• Engage in conduct that materially interferes with the operation or security of our Services.

Maison Alvora may restrict access or take appropriate action in response to violations, subject to applicable law.

14. Automated Agents

Automated software, including artificial intelligence agents, may interact with our Website only in ways that comply with applicable law and our reasonable security and access requirements.

Automated tools must not circumvent security measures, access restrictions, or technical controls.

Where required by applicable technical policies, automated systems must accurately identify themselves.

Maison Alvora reserves the right to restrict automated access that threatens Website security, performance, or lawful operation.

This section does not prohibit activities protected by applicable law.

15. Termination

Maison Alvora may suspend or terminate access to certain Services where a customer materially violates these Terms or engages in unlawful or harmful conduct.

Termination does not affect rights or obligations that arose before termination, including outstanding payments, valid refund rights, and other statutory obligations.

Provisions that reasonably require continued effect, including intellectual property, liability, and dispute-related provisions, will survive termination to the extent permitted by law.

16. Disclaimer of Warranties

Maison Alvora endeavors to provide accurate information, reliable Website functionality, and products consistent with their descriptions.

However, Website availability may occasionally be interrupted by maintenance, technical difficulties, or circumstances outside our control.

To the extent permitted by applicable law, the Website and its informational content are provided without guarantees of uninterrupted availability or error-free operation.

Nothing in these Terms excludes or restricts mandatory consumer warranties, statutory guarantees, or other rights that cannot legally be waived.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Maison Alvora will not be liable for indirect, incidental, special, or consequential losses arising from use of the Website or Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot be excluded or limited under applicable law.

Nothing in this section affects a customer's mandatory rights concerning defective products, delivery failures, refunds, or other statutory consumer protections.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify Maison Alvora against reasonable third-party claims, losses, or expenses directly arising from your unlawful use of the Services, infringement of another party's rights, or material breach of these Terms.

This obligation applies only to the extent that the relevant loss is legally attributable to your conduct.

Nothing in this section limits non-waivable consumer rights or imposes obligations prohibited by applicable law.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

20. Waiver and Entire Agreement

Failure by Maison Alvora to enforce a particular provision does not constitute a permanent waiver of that provision.

These Terms, together with the policies expressly incorporated by reference, govern the use of our Website and Services.

They do not override any rights or obligations that cannot be excluded under applicable law.

21. Assignment

Customers may not transfer contractual rights or obligations under these Terms without prior written consent, except where permitted by law.

Maison Alvora may transfer its contractual rights or obligations as part of a lawful business restructuring, sale, or transfer, provided that customers' applicable legal rights remain protected.

22. Governing Law

These Terms are governed by the laws applicable to the business operating Maison Alvora, subject to mandatory consumer protection laws and other applicable legal requirements.

Where a governing jurisdiction must be expressly identified, it will be the jurisdiction of the business's principal legal establishment, as disclosed in its business information.

Nothing in these Terms prevents consumers from exercising rights or remedies available under mandatory laws in their jurisdiction.

23. Translations

These Terms may be made available in languages other than English.

Where a translated version differs from the English version, the English version will govern to the extent permitted by applicable law.

Any mandatory language requirements or consumer rights applicable in a customer's jurisdiction will remain unaffected.

24. Headings

Section headings are provided for convenience and readability only.

They do not alter the meaning or interpretation of these Terms.

25. Electronic Communications

By using our Services or placing an order, you acknowledge that Maison Alvora may communicate with you electronically regarding transactions, account activity, orders, shipping, returns, customer service, and important policy updates.

Marketing communications will be sent in accordance with applicable consent and privacy requirements.

You may unsubscribe from promotional emails using the instructions included in those communications.

Transactional or legally required communications may continue where necessary.

26. Changes to These Terms

Maison Alvora may update these Terms periodically to reflect changes in business operations, legal requirements, or Website functionality.

The latest version will be available on our Website with its applicable revision date.

Where required by law, customers will be notified of material changes.

Changes will not retroactively remove rights already acquired under accepted orders or applicable law.

27. Contact Information

For questions regarding these Terms & Conditions, orders, or customer service, please contact:

Maison Alvora

Website: https://maisonalvora.com

Email: alvora@maisonalvora.com

Business legal name and address: As disclosed in the store's Contact Information policy.

Please refer to our Contact Information, Shipping Policy, Return & Refund Policy, and Privacy Policy for additional information.

© 2026 Maison Alvora. All rights reserved.